Nondiscrimination Policy
Baptist Health Deaconess and all of its programs and activities are available regardless of race, color, age, national origin, religion, sex, disability, gender identity, sex stereotypes or any other status protected by federal, state or local law.
Services are accessible to and useable by disabled persons, including persons who are deaf, hard of hearing, blind, or with other sensory impairments. A full range of assistive and communication aids are available to persons who are deaf, hard of hearing, blind, experience other sensory impairments, or persons with limited English proficiency. There is no additional charge for such aids.
Some of these aids may include:
- Qualified sign language interpreters for persons who are deaf or hard of hearing.
- A twenty-four hour (24) telecommunication device (TTY/TDD) which can connect the caller to all extensions within the facility and/or portable (TTY/TDD) units, for use by persons who are deaf, hard of hearing, or speech impaired.
- Readers or taped material for the blind and large print materials for the visually impaired.
- Flash cards, alphabet boards, and other communication boards.
- Assistive devices for persons with impaired manual skills.
- Language assistance to persons who have difficulty reading, writing or speaking English.
If you require any of the aids listed above, or any other accessibility or communication aids, please tell the receptionist, your nurse, or your care provider.
Persons with hearing and speech impairments can contact Baptist Health Deaconess facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800-648-6057. For TDD to voice, call 800-648-6056.
Language Assistance Services
Español (Spanish) ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-812-450-3435 (TTY: 1-812-450-4900).
繁體中文 (Chinese) 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-812-450-3435 (TTY : 1-812-450-4900)。
Deutsch (German) ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-812-450-3435 (TTY: 1-812-450-4900).
Deitsch (Pennsylvania Dutch) Wann du [Deitsch (Pennsylvania German / Dutch)] schwetzscht, kannscht du mitaus Koschte ebber gricke, ass dihr helft mit die englisch Schprooch. Ruf selli Nummer uff: Call 1-812-450-3435 (TTY: 1-812-450-4900).
(Burmese)
1-812-450-3435 (TTY: 1-812-450-4900) 
العربية (Arabic) (رقم 812-450-5000 (TTY 812-450-4900) 
.(1-812-450-3435 (TTY 1-812-450-4900) هاتف الصم والبكم
한국어 (Korean) 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-812-450-3435 (TTY: 1-812-450-4900)번으로 전화해 주십시오.
Tiếng Việt (Vietnamese) CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-812-450-3435 (TTY: 1-812-450-4900).
Français (French) ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-812-450-3435 (ATS : 1-812-450-4900).
日本語 (Japanese) 注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。1-812-450-3435 (TTY:1-812-450-4900) まで、お電話にてご連絡ください。
Nederlands (Dutch) AANDACHT: Als u nederlands spreekt, kunt u gratis gebruikmaken van de taalkundige diensten. Bel 1-812-450-3435 (TTY: 1-812-450-4900).
Tagalog (Tagalog – Filipino) PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-812-450-3435 (TTY: 1-812-450-4900).
Русский (Russian) ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-812-450-3435 (телетайп: 1-812-450-4900).
ਪੰਜਾਬੀ (Punjabi) ਧਿਆਨ ਦਿਓ: ਜੇ ਤੁਸੀਂ ਪੰਜਾਬੀ ਬੋਲਦੇ ਹੋ, ਤਾਂ ਭਾਸ਼ਾ ਵਿੱਚ ਸਹਾਇਤਾ ਸੇਵਾ ਤੁਹਾਡੇ ਲਈ ਮੁਫਤ ਉਪਲਬਧ ਹੈ। 1-812-450-3435 (TTY: 1-812-450-4900) 'ਤੇ ਕਾਲ ਕਰੋ।
हिंदी (Hindi) ध्यान दें: यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। 1-812-450-3435 (TTY: 1-812-450-4900) पर कॉल करें।
Srpsko-hrvatski (Serbo-Croatian) OBAVJEŠTENJE: Ako govorite srpsko-hrvatski, usluge jezičke pomoći dostupne su vam besplatno. Nazovite 1-812-450-3435 (TTY- Telefon za osobe sa oštećenim govorom ili sluhom: 1-812-450-4900).
नेपाली (Nepali)
ध्यान दिनुहोस्: तपार्इंले नेपाली बोल्नुहुन्छ भने तपार्इंको निम्ति भाषा सहायता सेवाहरू निःशुल्क रूपमा उपलब्ध छ । फोन गर्नुहोस् 1-812-450-3435 (टिटिवाइ: 1-812-450-4900) ।
Oroomiffa (Oromo - Cushite) XIYYEEFFANNAA: Afaan dubbattu Oroomiffa, tajaajila gargaarsa afaanii, kanfaltiidhaan ala, ni argama. Bilbilaa 1-812-450-3435 (TTY: 1-812-450-4900).
Tagalog (Tagalog – Filipino) PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-812-450-3435 (TTY: 1-812-450-4900).
Ikirundi (Bantu – Kirundi) ICITONDERWA: Nimba uvuga Ikirundi, uzohabwa serivisi zo gufasha mu ndimi, ku buntu. Woterefona 1-812-450-3435 (TTY: 1-812-450-4900).
Polish UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 1-812-450-2678 (TTY: 1-812-450-4900).
Gujarati સચુ ના: જો તમે ગજુ રાતી બોલતા હો, તો નન:શલ્ુ ક ભાષા સહાય સેવાઓતમારા માટે ઉપલબ્ધ છે. ફોન કરો 1-812-450-2678 (TTY: 1-812-450-4900)
Urduخبردار: اگر آپ اردو بولتے ہیں، تو آپ کو زبان کی مدد کی خدمات مفت میں دستیاب ہیں ۔ کال کریں 1-812-450-2678 (TTY: 1-812-450-4900).
Italian ATTENZIONE: In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 1-812-450-2678 (TTY: 1-812-450-4900)
Greek ΠΡΟΣΟΧΗ: Αν μιλάτε ελληνικά, στη διάθεσή σας βρίσκονται υπηρεσίες γλωσσικής υποστήριξης, οι οποίες παρέχονταιδωρεάν. Καλέστε 1-812-450-2678 (TTY: 1-812-450-4900)
Disability Access Symbols
If you believe that Baptist Health Deaconess has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you may file a grievance with this entity’s Section 1557 Coordinator by calling the Baptist Health Deaconess Compliance Hotline at 800-783-2318 or by mail to:
Tiffaney Reynolds
Director Compliance & Privacy
Baptist Health Deaconess Madisonville
900 Hospital Dr.
Madisonville, KY 42431
Office: 270-825-5629
Fax: 270-825-5627
tiffaney.reynolds@baptistdeaconess.com
Compliance Hotline: 800-783-2318
If you need help filing a grievance, you may call the Baptist Health Deaconess Compliance Department at 270-825-5629. You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at ocrportal.hhs.gov/ocr/portal; by mail at U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201; by phone at telephone number 800.368.1019, 800.537.7697 (TDD). Complaint forms are available at hhs.gov/civil-rights/filing-a-complaint/complaint-process/.